Frequently asked questions.
Frequently Asked Questions (FAQ)
1. Do you accept insurance for your services?
Answer: No, we operate on a cash-based model and do not directly accept insurance. This allows us to focus on providing high-quality care without the constraints of insurance billing. However, we can provide you with a detailed receipt (“Superbill”) that you can submit to your insurance company for possible reimbursement.
The amount of reimbursement or application towards your deductible is completely dependent on your insurance plan. If you call your insurance company to inquire about what you can expect to receive, you should ask about reimbursement for “out-of-network Physical Therapy or Chiropractic” expenses sent in via self-claims.
2. What about Medicare?
Medicare Beneficiaries: The US government has some interesting laws that control where Medicare beneficiaries can spend their healthcare dollar and persuade healthcare providers to enroll in their system. Because we are not Participating Medicare Providers, we can only accept Medicare beneficiaries as patients when the patient does not want Medicare billed for any services. This request to not involve Medicare in payment must be made up front by the patient and be made of the patient’s own free will.
In other words, if you’re a Medicare beneficiary and are adamant about seeing us for your care even though we are not participating Medicare providers, we can help … However, the only way we can provide you with services is when you truly don’t want Medicare involved and you ask up front that Medicare not be billed or involved in your care.
If you do want to use your Medicare benefits for physical therapy or chiropractic services, we cannot provide you with treatment at our clinic but would be more than happy to find a good Medicare provider to refer you to.
2. What forms of payment do you accept?
Answer: We accept checks, credit cards, and debit cards. We also accept FSA, HSA and Care Credit. Payment is due at the time of service.
4. How long is a typical session?
Answer: Initial evaluations are typically one hour. The duration of a follow-up session depends on the nature of the service and your specific needs. Our providers will discuss the recommended duration and plan with you during your initial consultation.
5. Is a referral required to schedule an appointment?
Answer: No, a referral is not required to schedule an appointment. You can contact us directly to book a session.
6. What conditions do you treat?
Answer: We specialize in treating a wide range of musculoskeletal and neuromuscular conditions, including back pain, neck pain, sports injuries, and more. If you have questions about your specific concern prior to scheduling, free calls are available under the scheduling tab to speak to assure we are the right fit for you.
7. How many sessions will I need?
Answer: The number of sessions required varies based on your condition, its severity, and how your body responds to treatment. Our providers will develop a personalized treatment plan and discuss the expected duration with you. We take into account your busy schedule, goals and budget when scheduling.
8. Do you offer virtual or telehealth appointments?
Answer: Yes, we offer virtual appointments for certain services. Contact us to inquire about the availability and suitability of virtual sessions for your specific needs.
If you have additional questions or need further clarification, please don't hesitate to contact us. We're here to help you achieve your health and wellness goals.